Automotive Service Advisor

After graduation, you will be prepared to take on a wide range of positions within the Automotive Service Sector. Here is a brief outline of some of the employment opportunities, job titles and responsibilities you might have once you have completed your training.

Auto Service Advisor employment opportunities

• Automotive Dealerships
• Automotive Franchise
• Independent Repair Facilities

Service Advisor Entry-level job titles

• Service Advisor
• Wholesale Retail Parts Representative
• Wholesale Technical Sales Specialist
• Retail Salesperson & Sales Clerk
• Sales Representative (Non Technical)
• Retail Parts Clerk
• Tower Operator
• Warranty Administrator
• Appointment Coordinator

Typical job description for an automotive service advisor

• Provide courteous and professional customer service to customers who come to the dealership with questions and concerns about their vehicle.
• Suggest additional services and products to the customer (sales). Write up the work order for the required repairs.
• Estimate parts and labour costs, negotiate terms of payment and initiate credit checks.
• Process and track administrative paperwork regarding customer repairs.
• Act as a liaison between the customer and the technician.
• Maintain contact with the customer to keep them informed of status of the service work.