VGC International College

Business, Accounting, Marketing Programs

• Diploma in Managing Customer Relationships

  INTRODUCTION

  The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.

  Students taking the Diploma are encouraged to add Capstone to their program. This will become mandatory in 2020.

  • Marketing Essentials
  • Applied Leadership in the Workplace
  • Practical Sales Techniques
  • Practical Business Calculations
  • Principles of Managing Customer Relationships
  • Introduction to Canadian Business Management

  OBJECTIVES

  Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  •  be able to use basic mathematics for everyday business calculations.
  • prepare and execute various customer service strategies.
  • demonstrate effective communication skills in business writing and business presentations.
  • recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
  • have a good understanding of, and be able to apply marketing strategies to business.
• Diploma in Managing Customer Relationships with Co-Op

  INTRODUCTION

  The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models. The Co-Op student will then go on to apply these lessons to their job placement while gaining work experience.

  • Marketing Essentials
  • Applied Leadership in the Workplace
  • Practical Sales Techniques
  • Practical Business Calculations
  • Principles of Managing Customer Relationships
  • Introduction to Canadian Business Management

  OBJECTIVES

  Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  • be able to use basic mathematics for everyday business calculations.
  • prepare and execute various customer service strategies.
  • demonstrate effective communication skills in business writing and business presentations.
  • recall, generalize and demonstrate leadership skills as it relates to staff management and customer management.
  • have a good understanding and will be able to apply marketing strategies to business.
  • successfully apply these skills to a real working environment

  CO-OP WORK EXPERIENCE

  The paid Co-Op Work Experience portion is an important part of the practical side of this program. This is where the student applies the theoretical lessons learned in the academic class to the real world. It is designed to give the student experience in a Canadian work setting that supports the learning objectives of their class.

  Over the course of the academic program, Co-Op students will take a four-week Job Search course. This course will run in the afternoon and prepare them for the Co-Op section. It will help students with researching employment opportunities, understanding their own strengths and weaknesses and building a professional image.

  Throughout the academic and Co-Op portions of this program you will receive the support from our Co-Op Coordinator who will work with you to help find a suitable work opportunity and assist you to successfully complete the Co-Op portion of the program. At the end of the work experience, the student is required to come back to VGC and complete their two-week Capstone portion of this program before graduating.

• Diploma in Business Communications

  INTRODUCTION

  This program focuses student learning in the area of Business Communications. Through a mix of competency and outcome based learning, the student will gain skill and experience through individual and team based instruction. Building on a base of Canadian business best practices in sales and marketing, the student will learn how to use various forms of communication to efficiently and effectively deliver and execute a variety of business and sales requirements.

  Students taking the Diploma are encouraged to add Capstone to their program. This will become mandatory in 2020.

  • Business Presentations and Practices
  • Applied Leadership in the Workplace
  • Communication for Customer Satisfaction and Excellence
  • Practical Business Calculations
  • Business Communication Essentials
  • Introduction to Canadian Business Management

  OBJECTIVES

  Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  • be able to use basic mathematics for everyday business calculations.
  • demonstrate the ability to write and present an effective presentation.
  • write various correspondences and be familiar with various forms of business communications.
  • develop their own leadership styles and techniques.
  • demonstrate exceptional customer service in a person-to-person sales relationship whether it is through face-to-face, online, or over the phone.
• Diploma in Business Communications with Co-Op

  INTRODUCTION

  This program focuses student learning in the area of Business Communications. Through a mix of competency and outcome based learning, the student will gain skills and experience through individual and team based instruction. Building on a base of Canadian business best practices in sales and marketing, the student will learn how to use various forms of communication to efficiently and effectively deliver and execute a variety of business and sales requirements. The Co-Op student will then go on to apply these lessons to their job placement while gaining work experience.

  • Business Presentations and Practices
  • Applied Leadership in the Workplace
  • Communication for Customer Satisfaction and Excellence
  • Practical Business Calculations
  • Business Communication Essentials
  • Introduction to Canadian Business Management

  OBJECTIVES

  Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  • be able to use basic mathematics for everyday business calculations.
  • demonstrate the ability to write and present an effective presentation.
  • be able to write various correspondences and be familiar with various forms of business communications.
  • have developed their own leadership styles and techniques.
  • demonstrate exceptional customer service in a person-to-person sales relationship whether it is face-to-face, online, or over the phone.
  • be able to successfully apply these skills to a real working environment.

  CO-OP WORK EXPERIENCE

  The paid Co-Op Work Experience portion is an important part of the practical side of this program. This is where the student applies the theoretical lessons learned in the academic class to the real world. It is designed to give the student experience in a Canadian work setting that supports the learning objectives of their class.

  Over the course of the academic program, Co-Op students will take a four-week Job Search course. This course will run in the afternoon and prepare them for the Co-Op section. It will help students with researching employment opportunities, understanding their own strengths and weaknesses and building a professional image.

  Throughout the academic and Co-Op portions of this program you will receive the support from our Co-Op Coordinator who will work with you to help find a suitable work opportunity and assist you to successfully complete the Co-Op portion of the program. At the end of the work experience, the student is required to come back to VGC and complete their two-week Capstone portion of this program before graduating.

Languages, ESL Programs