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HELP DESK ANALYST
The information technology industry needs skilled help desk analysts to troubleshoot software and hardware issues. CDI College’s Help Desk Analyst diploma program teaches students the technical skills necessary to service computer systems and the customer service skills to assist computer users.
Students receive hands-on training on industry-standard software and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows, MS Office applications, and help desk techniques.
Students will be supported in their job search after graduation through CDI College’s Employment Services department. The department teaches graduates resume writing techniques as well as job search and interviewing skills.
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